SHIPPING & RETURNS

SHIPPING POLICY

Order Processing Times

Orders will ship in three to five (3-5) business days after the order is received.
During high season and holidays processing times can take between three to seven (3-7) business days after your order is received. We ship Monday - Saturday, holidays excluded.

Shipping & Delivery

All orders ship out of Huntsville, AL and domestic orders will arrive within 2-9 days, depending on the shipping method selected. Tracking is included with all orders.
Once shipped, you will receive a shipment confirmation email with a tracking number. For multi-product orders, we may be split your order across multiple shipments if so needed to ensure safe transit and tracking numbers will be provided for each package.
We use USPS as our preferred shipping carriers. Our website is integrated with USPS systems which means that shipping costs are automatically calculated during checkout based on your shipping address and estimated size & weight of the final package.

Even though these are automatic system calculations, estimated shipping costs are not always precise, particularly for multi-product orders. If final shipping costs end up being less than what you paid, we will refund you the difference and if it ends up being more, we typically bear that cost.

We do not charge any mark ups, handling fees or insurance costs to our customers. We provide complimentary shipping insurance on all orders to protect you against damage that may occur during transit.

International customers

Unfortunate accidents can sometime occur during transit, from package being mishandled by the carrier to severe weather conditions.

Should you receive a damaged product, please contact us immediately upon receipt of your order but, in no event, later than three (3) calendar days, and include in your email proof of damage (pictures of the damaged product in the original shipping packaging). Please take several photos from different angles. We will refund you immediately upon receipt proof of damage.

Your refund will be either a full or partial refund, as the case may be, and may require you to return the undamaged portion of the order to us. For example, if your order consists of 12 plates and one arrives broken you will generally have two options (1) receive a pro-rated refund for the one damaged plate; or (2) if you don’t want to keep the remaining 11 plates, you may return them to us for a full refund of all moneys paid. If the latter, we will send you a prepaid shipping label for your convenience but you will be responsible for the safe packaging and arrival of all 11 plates back to us.

We kindly ask you retain the broken item in its original packaging for a little while to help support us in our efforts to recover the loss from the shipping carriers. We will file the insurance claim and include the photos you provide but sometimes the carrier will require more proof.

If you have any questions, please contact us here.

Thank you!

Wright at Home